We fully understand that online shopping can be a challenge, and at times a customer receives their wig and it is not suitable. This could be due to style, color choice or size. We have temporarily halted accepting exchanges while adhering to our safety practices. We are sorry for the inconvenience but we believe it is critical that we focus on safety first and do our part to help reduce the transmission of COVID-19 around the world. 

No refunds. 



  • Delivery time is ESTIMATED & in certain cases, it may take longer than expected due to the foreign country customs, post office regulations, polices and etc. T.S.W is not responsible for the delays in delivery within foreign country territory. 

  • Customer is responsible for all foreign country customs taxes/fees.


  • The delivery time is estimated and may be longer for certain countries due to country customs regulations or country physical location


  • Holiday seasonal periods, Weather, route, or other uncontrollable circumstances may cause your package to be delayed and delivered beyond what is estimated.

  • Please make sure you have listed your correct shipping address before submitting your payment. We are not responsible for items sent to old addresses and will not refund or replace items ordered and shipped to an incorrect address. If you are paying through Paypal, be sure that you have updated your shipping address.

  • We do not ship to P.O. boxes.

  • If the package shows as delivered to the address you provided during checkout or in Paypal and you did not get it - we are not responsible. We are not responsible for lost or stolen packages.

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