Frequently Asked Questions (FAQ)

  1. How long is shipping?   Standard shipping is 10 -15 business days. For more information, please see our shipping section. 
  2. Where is my tracking number?  When your order has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email. Then you can check the status of shipment.
  3. What is the company’s business hours? Business Hours are 11am-6pm Monday-Friday (phone) 24-hour email and live chat support.
  4. How can I do an exchange? Please see shopping policy for details 
  5. Are your wigs heat-resistant? Can I style this wig with my hair dryer or hair straightener? Yes! Our Fiber Blend wigs are heat-resistant up to 350°F / 175°C. We suggest using styling tools in the medium (250-300°F /120-150°C) range to extend the lifespan of your wig. Our Virgin Human Hair wigs are 100% heat friendly. Hair straighteners, Curlers and dryers can be used on them. Be sure to apply anti-frizz heat protectant serum for maintenance.
  6. What's the best hair to purchase? It depends on what look you're going for. You really can't go wrong with anything you select.
  7. I live in a different country; can I shop in my currency?  We currently sell in USD, NGN, POUND, CAD, AUD, EURO, ZAR.
  8. Where do you ship? We ship worldwide
  9. What's your Instagram? @totalshopwigs
  1. Where you located? We are an online store.
  2. Can I pick up? Unfortunately, we don't allow store pickups at this time.
  3. What’s the difference between a lace frontal wig and a full 360 lace wig? The Lace frontal wig is made with a 13x4 frontal. Our full lace 360 wig is made with a 360 frontal making it more versatile from front hairline to nape.
  4. Do you color hair? Yes, we can do any color you would like on our virgin human hair collections at an additional cost.
  5. What’s the difference between your collections? We have several collections you can click on each collection and read about them or chat us for a quicker response.
  6. Would your wig fit my head? Yes, our wigs wigs are one size fits all. For our human hair custom units, please leave a note in the comment section while placing your order to specify capsize.
  7. How long does your hair last? All collections will last up to a year with proper care our best collections will last longer. 
  8. Do you guys offer wholesale? Yes, we do offer wholesale for more info email us
  1. Are the knots bleach on your full frontal? The knots do not come bleached, because we have no idea how much bleach to use to match your complexion.
  2. Do your frontals or closures come pre plucked? Our frontals or closures do not come pre-plucked, because we have no idea how much hair to pluck to match your natural hair line. 

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