FAQS
Frequently Asked Questions (FAQ)
- How long is shipping? Standard shipping is 3 -15 business days. For more information, please see our shipping section.
- Where is my tracking number? When your order has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email. Then you can check the status of shipment.
- How can I do an exchange? Please see shopping policy for details
- Are your wigs heat-resistant? Can I style this wig with my hair dryer or hair straightener? Yes! Our Fiber Blend wigs are heat-resistant up to 350°F / 175°C. We suggest using styling tools in the medium (250-300°F /120-150°C) range to extend the lifespan of your wig. Our Virgin Human Hair wigs are 100% heat friendly. Hair straighteners, Curlers and dryers can be used on them. Be sure to apply anti-frizz heat protectant serum for maintenance.
- What's the best hair to purchase? It depends on what look you're going for. You really can't go wrong with anything you select.
- I live in a different country; can I shop in my currency? We currently sell in USD, NGN, POUND, CAD, AUD, EURO, ZAR.
- Where do you ship? We ship worldwide
- What's your Instagram? @totalshopwigs
- Where you located? We are an online store based in Houston,TX.
- Can I pick up? Unfortunately, we don't allow store pickups at this time.
- What’s the difference between your collections? We have several collections you can click on each collection and read about them or chat us for a quicker response.
- Would your wig fit my head? Yes, our wigs wigs are one size fits all. Runs from (S-L) capsize. For our human hair custom units, please leave a note in the comment section while placing your order to specify capsize.
- How long does your hair last? All collections will last up to a year with proper care. The Virgin Hair collection will last longer.
- Do you guys offer wholesale? Yes, we do offer wholesale on certain wigs. For more info email us