Frequently Asked Questions (FAQ) 

  1. How long is shipping?   Standard shipping is 3 -15 business days. For more information, please see our shipping section.
  2. Where is my tracking number?  When your order has been shipped, a notification will be sent to the email address you provided; the tracking number will be attached in the email. Then you can check the status of shipment.
  3. How can I do an exchange? Please see shopping policy for details 
  4. Are your wigs heat-resistant? Can I style this wig with my hair dryer or hair straightener? Yes! Our Fiber Blend wigs are heat-resistant up to 350°F / 175°C. We suggest using styling tools in the medium (250-300°F /120-150°C) range to extend the lifespan of your wig. Our Virgin Human Hair wigs are 100% heat friendly. Hair straighteners, Curlers and dryers can be used on them. Be sure to apply anti-frizz heat protectant serum for maintenance.
  5. What's the best hair to purchase? It depends on what look you're going for. You really can't go wrong with anything you select.
  6. I live in a different country; can I shop in my currency?  We currently sell in USD, NGN, POUND, CAD, AUD, EURO, ZAR.
  7. Where do you ship? We ship worldwide
  8. What's your Instagram? @totalshopwigs
  9. Where you located? We are an online store based in Houston,TX.
  10. Can I pick up? Unfortunately, we don't allow store pickups at this time.
  11. What’s the difference between your collections? We have several collections you can click on each collection and read about them or chat us for a quicker response.
  12. Would your wig fit my head? Yes, our wigs wigs are one size fits all. Runs from (S-L) capsize. For our human hair custom units, please leave a note in the comment section while placing your order to specify capsize.
  13. How long does your hair last? All collections will last up to a year with proper care. The Virgin Hair collection will last longer. 
  14. Do you guys offer wholesale? Yes, we do offer wholesale on certain wigs. For more info email us